Delivery - Saudara-Kaum

Shipments and returns

Your pack shipment

Packages are generally dispatched within 3 days after receipt of payment and are shipped via Colissimo with tracking and drop-off without signature. If you prefer delivery by Colissimo Extra with required signature, an additional cost will be applied, so please contact us before choosing this method.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

You may return any item for refund/credit or exchange for any reason if it is in "resalable" condition within 7 days. (This policy does not apply to DVD or books.) This warranty does not cover normal wear and tear that results from the use of our products. Use of our products in a manner other than that for which they were manufactured also nullifies this warranty.

If a product develops a problem or is not useable due to a manufacturer's defect, send us an email at : contact@saudara-kaum.fr

Send all returns to:

Saudara Kaum

57 Quai de l'Orge

91200 Athis Mons

France

Send your package insured and postage paid. There will be no credits or refunds for return shipping charges. If you request that we replace or exchange an item you will be responsible for paying the re-shipping charges.